Our Commitment to Oxygen Therapy Patients
We understand that a portable oxygen concentrator can be a big investment. We are committed to providing you with accurate information about our product choices so you can make an informed decision, choosing the unit that will best meet your oxygen and mobility needs.
We also want to provide you with excellent service long after the sale is complete. We are committed to providing exemplary service that is timely, thorough and thoughtful, providing you with peace of mind in the years ahead.
Our Promise to You:
1. 30-Day Risk-Free Trial
If you’re not satisfied with the portable concentrator you purchased, we’ll exchange it for the portable oxygen concentrator that meets your oxygen needs. At OxiMedical, we give you 30 days (up to 15 hours of use) to decide if the portable concentrator you purchased is right for you. We recommend you visit your doctor or pulmonary rehab to assure you purchased the right portable concentrator. (See our Return Policy for full details.) Visit your doctor or pulmonary rehab to assure your purchase the right portable concentrator.
2. Trade-In Upgrade Program
If you need to Upgrade to a Higher Flow Oxygen Portable Machine or a Lighter Portable. In the eyes of the factory, OxiMedical holds the warranty for your unit. We give you the freedom to trade-in your portable for a different model, whether you need a higher flow setting or want the latest technology.
3. Warranty Transfer Program
If you sell your portable to a third party, we’ll continue to support the manufacturer warranty.
4. Free Lifetime Technical Support
We are here to answer any questions about your portable oxygen system.
5. Automatic Replacement Program
If your portable oxygen needs repair while under warranty, we will provide you with a replacement. If your portable concentrator needs repair while under warranty, we will provide you with a replacement or a free loaner. (You are responsible for all shipping costs.)
NOTE: Factory Repairs Take Up to 6 Weeks so you may find a Loaner to be indispensable.
6. Best Price Buy Back Program
If you do not have a need for the portable in the future. If you do not have a need for the portable concentrator in the future, we offer a no-hassle buyback.
7. Lifetime Software Upgrades
No extra charge if your portable requires a new software upgrade.