Our Commitment to Oxygen Therapy Patients
We understand that a portable oxygen concentrator can be a big investment. We are committed to providing you with accurate information about our product choices so you can make an informed decision, choosing the unit that will best meet your oxygen and mobility needs.
We also want to provide you with excellent service long after the sale is complete. We are committed to providing exemplary service that is timely, thorough and thoughtful, providing you with peace of mind in the years ahead.
Our Promise to You:
- 30-Day Oxygen Satisfaction Guarantee
At OxiMedical, we give you 30 days (up to 15 hours of use) to decide if the portable concentrator you purchased is right for you. We recommend you visit your doctor or pulmonary rehab to assure you purchased the right portable concentrator. (See our Return Policy for full details.) Visit your doctor or pulmonary rehab to assure your purchase the right portable concentrator.
- Protected Warranties
In the eyes of the factory, OxiMedical holds the warranty for your unit. We promise to maintain your factory warranty if you transfer ownership of your portable concentrator.
- Trade-In Upgrade Program
We give you the freedom to trade-in your portable for a different model, whether you need a higher flow setting or want the latest technology.
- Replacement/Loaner Program
If your portable concentrator needs repair while under warranty, we will provide you with a replacement or a free loaner. (You are responsible for all shipping costs.)
NOTE: Factory Repairs Take Up to 6 Weeks so you may find a Loaner to be indispensable.
- Buy Back Program
If you do not have a need for the portable concentrator in the future, we offer a no-hassle buyback.