Oximedical Newsletter2018-11-08T01:24:41+00:00

Do You Have Sleep Apnea or Know Someone Who Does?

Sleep Apnea means that one stops breathing during sleep. A significant number of people do not know they have sleep apnea, and many people don’t know for a long time when a family member or friend points it out. Unfortunately, sometimes people develop a serious health complication from it.

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How to Choose the Right Oxygen :

Pulse Flow vs Continuous Flow

When deciding what kind of oxygen concentrator is best for you, it is important to determine what kind of oxygen delivery you would prefer: Pulse Dose or Continuous Flow.

Pulse Flow vs. Continuous Flow: How do I know which one I need?

Will Medicare Pay For My Portable Oxygen?

A lot of our customers always seek the best oxygen equipment available, as some of you may know your private insurance and Medicare do not always think the same. Medicare has always reimbursed a certain amount for all oxygen equipment…

How to Travel with Portable Oxygen

Oxygen users become pretty hesitant to travel when they get put on oxygen. There are different levels of need, some users only need it for the flight while some users need it 24/7. Many times we get asked how do I fly with oxygen and where do I go to get a oxygen machine approved by the airlines.

CAIRE Medical Products Made Possible by CHART Industries’ Innovation

As the biomedical division of CHART Industries, CAIRE Medical manufacturers have reached global recognition in the HME market for their highly esteemed portable oxygen concentrators.

ResMed’s Mobi Portable Oxygen Concentrator Makes its Debut

ResMed, one of the leading companies in the respiratory equipment industry, lives up to its reputation once again with the debut of its first portable oxygen concentrator, the Mobi.

About ResMed

As one of the most technologically advanced Continuous and BiLevel Positive Air Pressure (CPAP/BiPAP) sleep therapy manufacturers in the industry, ResMed has truly changed lives with every breath. Their award-winning machines have provided relief for over two decades to customers who struggle with sleep apnea and other respiratory conditions worldwide.

The San Diego-based company has revolutionized respiratory equipment through their cloud-connected devices which now serve an excess of four million customers, in order to better cater to the individual needs of their customers. CEO Michael Farrell has overseen the development and production of some of the most successful products on the market including the Astral, the AirFit 20, and the AirTouch F20, Now, ResMed is allowing their customers the freedom they deserve.

What is the Mobi?

The Mobi is ResMed’s first branded portable oxygen concentrator. While in-home devices are designed for a specific medical condition, the Mobi has been designed for the active chronic obstructive pulmonary disease (COPD) customer. This portable oxygen machine will weight less than five pounds. Combined with a lasting battery life and stylish carrying case, the lightweight concentrator allows customers to experience a new level of mobility at home or on the go. When traveling by car, it can easily be charged through the DC outlet. It is also FAA airline approved, making it perfect for the frequent airplane traveler.

According to CEO Michael Farrell, ResMed has “achieved great mobility, comfort and therapy quality in sleep apnea treatment with AirMini, the world’s smallest Positive Air Pressure (PAP) device. Mobi offers that same great balance to the many millions of people who rely on supplemental oxygen to enjoy their highest quality of life.”

The Mobi is ideal for active customers who frequently engage in physical activity or exercise, which is incredibly important for individuals dealing with COPD.

Availability

The ResMed Mobi portable oxygen system is projected to hit the market in the late second-quarter of 2018 and will be available to all U.S. patients through their Home Medical Equipment (HME) providers soon.

Portable Oxygen Concentrator Warranty – Why Your Dealer Is So Important

Think purchasing a portable oxygen concentrator is a once-and-done transaction? It’s not.

Chances are your portable oxygen concentrator will need service sometime during the warranty period. Getting warranty service can be a little bit tricky, and sometimes it is downright hard if you don’t have a good dealer. Here’s the scoop:

If your unit alarms or malfunctions, your first thought might me to call the manufacturer. The problem is you are not their customer; the dealer is. Therefore, the manufacturer will usually provide only limited assistance and they will refer you back to your dealer. If you do not know who your dealer is, they will be able to tell you if you give them the serial number on the unit.

It’s a little bit like purchasing a car. You never buy a car from the manufacturer directly; always from a dealer. When your car has problems the manufacturer will not provide any assistance. You have to go back to the dealer. However, unlike an auto dealers who can handle warranty work no matter where you bought your car, a portable oxygen concentrator dealer can usually only help with warranty service for units they sold. The reason is that many manufacturers will only accept a warranty claim from the original customer which is the dealer that bought the unit from them. There are exceptions, of course. Invacare and Respironics are very willing to allow any authorized dealer handle a warranty claim. SeQual, Inova, and Oxlife are fairly willing. AirSep and Inogen are sticklers, and rarely allow anyone but the original dealer to request warranty repair.

If your dealer is helpful, then you have no worries. However, if your dealer is out-of-business, or rude and unwilling to help with your warranty repair, you may have a hard time finding a another dealer to help. Since dealers make no money by requesting warranty repairs, many are unwilling or financially unable to assist anyone but their own customers. Some are willing to help people in a bind and may help for a reasonable flat fee and shipping charges to cover the cost of their time. Still others will charge exorbitant prices for shipping.

What does all this mean to you? A good dealer is the key to continued satisfaction with your portable oxygen concentrator purchase.

When choosing a dealer for your portable oxygen concentrator purchase, here are several indicators to help determine if the dealer will be as helpful with service as they are with the sale:

  • The company is an authorized dealer for the manufacturer.
  • The company is a highly rated member of the Better Business Bureau.
  • The company specializes in portable oxygen concentrators. “Big box” medical supply companies may have lower prices, but often provide poor service.
  • The company has business longevity. There are no guarantees that a company won’t go out of business, but long-established businesses are usually a safer choice.
  • The company has non-pushy sales people. Sales people who are more interested in helping you make the best choice than in their next commission check are usually backed by a company that cares more about customers than sales quotas and are probably more willing to provide future support.
  • The company can supply a loaner unit for you to use while your unit is being repaired.
How Many Batteries You Need for Air Travel

For many oxygen users, their first interest in a portable oxygen concentrator arises when they wish to travel by airplane. Whether for a vacation abroad, or a trip across the country to see their newest grandchild, oxygen users are no longer bound at home, but are free to travel the world. With manufacturers ensuring that their portable concentrators are approved by the FAA, air travel is now accessible for most oxygen users.

The FAA requires all airlines to allow the use of portable oxygen concentrators, but the airlines are not required to provide electricity to power your unit. Instead they require that you have sufficient battery power for the flight. Thus, when traveling with a portable oxygen concentrator one of the most important considerations is the number of batteries you will need for your flight.

Most airlines require sufficient battery power to last 150% of the flight time.For example, if the flight time is four hours then you would need six hours of battery time (4 x 150% = 6).

Once you determine how much battery time your flight requires, then you can calculate the number of batteries you will need. Let’s look at a couple examples.

Battery Example #1 – Inogen One G3

Flight time – 5 hours
Flow setting – Setting 2

First, let’s do the math for the flight: 5 hour flight x 150% = 7.5 hours of battery time required.

Now let’s look at our battery options: the Inogen One G3 offers an 8-cell battery that lasts 4 hours on setting 2, or a 16-cell battery that lasts 8 hours on setting 2. So for our flight we would need either two 8-cell batteries or one 16-cell battery.

Battery Example #2 – SeQual Eclipse 5

Flight time – 4 hours
Flow setting – Setting 2 LPM (continuous flow)

Again, let’s do the math for the flight: 4 hour flight x 150% = 6 hours of battery time required.

Now let’s look at our battery: the Eclipse battery lasts 2.3 hours at 2 LPM continuous flow so we will need 3 batteries (2.3 x 3 = 6.9).

Note: If the flow setting is 2 pulse, then the battery lasts 4.4 hours and only 2 batteries would be needed (4.4 x 2 = 8.8).

Additional Points to Consider

  • While you may need oxygen only for a short time during your flight, airlines hold to a worst case scenario and assume that you will need oxygen during the entire flight, and they will not allow you to fly without sufficient battery power.
  • Short layovers between connecting flights will not allow enough time to recharge used batteries so you need to add this additional time into your calculations.
  • Be sure to use your DC power supply while driving to the airport so you do not prematurely drain your batteries. Also, as soon as you get through security, use the electrical charging station at the gate (or a plug on a wall) to keep your battery charged while waiting to board the airplane.
  • Battery duration times provided by the manufacturers assume a new battery. As your batteries wear down over time you may need an additional battery to have sufficient battery power for your flight.
Tips for Buying a Used Portable Oxygen Concentrator

While the cost of purchasing a portable oxygen concentrator has come down over the past five years, it is still a big investment and often beyond the financial reach of those who need a portable unit. Purchasing a used portable concentrator can be an economical option and not terribly risky if you do your homework.

As with the purchase of any portable oxygen concentrator, the most important decision is determining which one is best for you. My series on choosing the best portable concentrator is a great place to start to help you think through the choices you must make when choosing a portable oxygen concentrator. In additional to oxygen output, size and weight, battery power and sound level, it is also veryimportant to consider the warranty and service you will receive from the dealer.

The Warranty Is King

When purchasing a used portable oxygen concentrator the warranty can be a deal-maker or deal-breaker. While many tend to overlook the warranty on used concentrators, the warranty is essential and actually gives the unit its value. Without a warranty, an oxygen concentrator has very little value because the minimum cost to repair a portable concentrator is usually between $500 and $900 and manufacturer repairs include only a 90-day warranty. You may think you’re getting a bargain up front and then find that repair costs eat up the difference you saved and then some.

The Dealer Holds the Warranty Keys

Be aware that the warranty for a portable concentrator is issued to the original purchaser, which is the authorized dealer that purchased the unit from the manufacturer. When you are purchasing a used concentrator from an authorized dealer be sure to ask about the warranty that comes with the unit. You should receive a warranty of about one year and never settle for less than ninety days. Also ask if the warranty can be longer than one year. Since manufacturers issue a 3-year warranty on new units, there may be more than one year remaining on the unit you are purchasing. Reputable companies will gladly increase the warranty from one year to the length of the original warranty.

When you are purchasing a used concentrator from an individual then doing your homework is even more important. Ask the seller the model and serial number of the unit, as well as information on the dealer from which they purchased it. Then contact the dealer and ask them about the warranty for the unit for a second-hand purchase. I have found only one dealer, OxiMedical, who will transfer the warranty internally from their original customer to another person. Without this internal warranty transfer, the warranty on the unit is essentially lost because the manufacturer will not do a warranty repair unless the original authorized dealer makes the request. There are exceptions to this, but only reputable dealers are willing to go the extra mile.

Try Before You Buy

If purchasing a used portable concentrator from an individual, request to try the unit before committing to purchase. You’ll want to make sure it is capable of producing the oxygen you’ll need and whether it meets your mobility and travel needs. I recommend using a fingertip pulse oximeter to check to your blood oxygen levels while sitting and walking.

If you are purchasing from an authorized dealer, you will first have to complete the purchase, but you should receive a trial period during which you can exchange the unit or pay a minimum restocking fee. Again, use a fingertip pulse oximeter to give the unit a good test.

Also be sure to test the batteries. If the unit is more than two years old the batteries may charge to only 50-80% of the original capacity. Depending on the model of the unit, new replacement batteries will cost between $200 and $500 each, so be prepared to have an additional expense at the time of purchase or within a year or two of purchase.

With a little homework up front, you can enjoy the benefit of a portable oxygen concentrator without paying full price. Enjoy!

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Best Service Program In The Business • Don’t Settle For Less

1. 30-Day Risk-Free Trial

      If you’re not satisfied with the portable concentrator you purchased, we’ll exchange it for the

      portable oxygen concentrator that meets your oxygen needs.

2. Trade-In Upgrade Program

       If you need to Upgrade to a Higher Flow Oxygen Portable Machine or a Lighter Portable.

3. Warranty Transfer Program

       If you sell your portable to a third party, we’ll continue to support the manufacturer warranty.

4. Free Lifetime Technical Support

       We are here to answer any questions about your portable oxygen system.

5. Automatic Replacement Program

      If your portable oxygen needs repair while under warranty, we will provide you with a

       replacement

6. Best Price Buy Back Program

       If you do not have a need for the portable in the future.

7. Lifetime Software Upgrades

        No extra charge if your portable requires a new software upgrade

LEARN MORE

Feedback Highlight

Most Popular Lightweight Portables

For Day Only Oxygen Users

Most Popular Continuous Flow

For Day & Night Oxygen Users

Pulse Flow 1-5

4 Hr Battery

8 Hr Battery


3 Yr Warranty

Pulse Flow 1-5

4 Hr Battery

8 Hr Battery


4 Yr Warranty

Pulse Flow 1-3

2 Hr Battery

4 Hr Battery


3 Yr Warranty

Pulse Flow 1-6

3 Hr Battery

1-2 Continuous

45 Min. Battery

3 Yr Warranty

Pulse Flow 1-9

5 Hr Battery

1-3 Continuous

3 Hr Battery

3 Yr Warranty

Pulse Flow 1-9

4 Hr Battery

1-3 Continuous

2 Hr Battery

3 Yr Warranty

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